Return & Refund Policy for Valor Enterprises
(www.vaalor.com)
Last Updated: 2025-July-29
1. Returns Eligibility
We accept returns within 7 days of delivery for:
✔ Damaged or defective items
✔ Incorrect items shipped
✔ Unopened/unused products in original packaging
Non-returnable items:
✖ Perishable goods
✖ Personalized/custom-made products
✖ Intimate/sanitary items
2. Return Process
Step 1: Notify us within 7 days
→ Email: [email protected]
→ Phone: 9748277889 (include order #)
Step 2: We'll authorize your return
→ Provide return instructions
→ Include all original packaging/accessories
Step 3: Ship back the item
→ Return shipping costs are customer's responsibility*
→ Use trackable shipping (we recommend postal/courier service)
*For our errors (wrong/damaged items), we cover return shipping.
3. Refunds
✅ Approved returns:
Refund processed within 3-5 business days after we receive the item
Issued via original payment method
Excludes return shipping fees (unless our error)
❌ Denied returns:
Items returned after 7 days
Used/opened products without defects
Missing original packaging
4. Exchanges
We currently offer refunds only. To replace an item:
Return the original product per this policy
Place a new order on www.vaalor.com
5. Non-Returnable Situations
Buyer's remorse (change of mind)
Minor packaging imperfections (if product is intact)
Products damaged by customer after delivery
6. Contact Us
For return requests or questions:
📧 [email protected]
🏢 Hathma Dhrishya Marga, Lalitpur, Nepal
